FAQ
Orders & Shipping
I have a question about my order. Who do I contact?
Our customer service can be reached at support@drinkvora.com. We will do our best to respond within 2 business days.
Do you ship internationally?
Currently, VORA supplements, merchandise, and apparel are only available in the United States.
Do you offer free shipping?
Free shipping is provided for all Club VORA members. Become a Club VORA member by signing up for a subscription of 4 or more pouches of VORA supplements per month. Subscription may be paused or cancelled at any time.
Returns & Exchanges
What if I am not satisfied? What is the return policy on supplements?
All VORA supplements are covered by our Full of It Guarantee, a money-back guarantee excluding shipping costs (for both delivery and return) upon receipt of unused product. Return requests can be submitted to the Contact Us page linked here where return instructions will be provided. All return requests must include the order confirmation number and be submitted within 30 days from your receipt of the original order. At least one unopened and unused serving of the VORA supplement must be returned to qualify for a refund. Upon receipt and inspection of the supplement(s), a full refund for the returned item(s), excluding shipping costs, will be issued to the original form of payment.
What is your return policy on merch and apparel?
Merchandise and apparel can be returned for a full refund, excluding shipping costs. Unfortunately, returns and exchanges are not available for free gifts. Return requests can be submitted to the Contact Us page linked here where return instructions will be provided. All return requests must include the order confirmation number and be submitted within 30 days from your receipt of the original order. To be eligible for return, items must be in their original packaging, unused, and in like-new condition (unwashed, unworn, with tags intact). Refunds cannot be issued for items that do not meet these criteria. Upon receipt and inspection of the merchandise or apparel, a full refund of the returned item(s), excluding shipping costs, will be issued to the original form of payment. For exchanges, request a refund and submit a new order. If you received a damaged item, please notify us immediately.
How do I start a return?
Submit your request to support@drinkvora.com within 30 days of receiving your order, and we will be happy to share next steps.
Club VORA and Subscriptions
What is Club VORA?
Club VORA is our exclusive members only subscription program that provides discounts, free shipping, free gifts, and exclusive offers. Membership is free and can be paused or cancelled at any time.
If you want to become a Club VORA member, simply start by clicking here.
Do you offer subscription discounts?
Club VORA members get a 10% discount their first month, which grows to 30% in month 3 and beyond. The discount will stay active as long as you have ordered within the last 3 months.
I can’t log into my account. What do I do?
We can help you with that. Send us an email at support@drinkvora.com.
Products
What is satiety?
Satiety is the feeling of fullness. The VORA ORIGIN Satiety Complex was designed to promote satiety in 3-5 servings per day.
How does the ORIGIN Satiety Complex work?
Satiety is a complicated field that is constantly evolving. The patent pending ORIGIN line was designed to stimulate a variety of satiety pathways in the Gut-Brain Axis using emerging science, but familiar ingredients.
Why are 3-5 servings required for satiety?
Satiety hormones that help regulate appetite have a very short half-life, meaning that they do not last very long in the human body. By taking the ORIGIN Satiety Complex throughout the day, healthy individuals can get extended satiety benefits when taken before and between meals.
Are there side effects?
Initial bloating, gas, or changes in bowel habits might occur, most commonly in individuals with low fiber consumption. These side effects are often minor and resolve over time as the body adjusts. Immediately discontinue use and consult a licensed qualified healthcare professional if you experience any adverse reaction to this product.
Can anyone take the ORGIN Satiety Complex?
The levels of active ingredients were designed for healthy adults, 18 years of age or older, for a maximum of 5 servings per day. As with many products and ingredients, individual reactions or sensitivities are possible. Consult a licensed, qualified healthcare professional before taking, especially if you are on medications or having underlying health conditions. This product is not for use for women who are pregnant, nursing, or trying to become pregnant.
How should VORA ORIGIN be stored?
Store in a cool, dark place or the refrigerator to preserve the bioactive ingredients. Keep out of reach from children.
Where does VORA manufacture?
VORA manufactures in FDA-registered, GMP-certified, SQF (Safety Quality Food Program) Level 3 facilities, highest and strictest level of SQF certification. These facilities are in the USA with ingredients of domestic and international origin. Each lot is 3rd party tested.